Privacy Policy

Section 1: Who we are

Benefits Support Hub provides independent benefits advice and support, including benefit checks, form completion, evidence review, mandatory reconsideration support and appeals guidance.

For privacy-related questions, you can contact:
Hari Shah
Email: hello@benefitssupporthub.co.uk

Section 2: Information we may collect

Benefits Support Hub may collect information when someone:

• Completes a contact form
• Sends an email
• Books or requests a consultation
• Provides information about their circumstances as part of an enquiry

Examples of information collected include:

• Name
• Email address
• Telephone number, if provided
• Details included in the enquiry
• Information about benefit claims, decisions or circumstances, if voluntarily provided
• Any documents or evidence voluntarily shared during advice or support

Only provide information that is relevant to your enquiry.

Section 3: How we use your information

Information may be used to:

• Respond to enquiries
• Arrange a free consultation
• Understand what support may be suitable
• Provide benefits advice and form completion support
• Review information provided as part of a claim, reconsideration or appeal
• Keep basic records of communication
• Meet legal, regulatory or administrative obligations

Section 4: Sensitive personal information

Some information you provide may be sensitive, for example information about your health, disability, care needs, mobility, finances or family circumstances. This information is only used where it is relevant to the advice or support requested.

Benefits Support Hub will only ask for information that is needed to understand your situation and provide appropriate support.

Section 5: Legal basis for using your information

Information may be processed because:

• You have asked Benefits Support Hub to respond to an enquiry or provide a service
• It is necessary to provide advice or support you have requested
• There is a legitimate interest in managing enquiries and keeping appropriate records
• There may be a legal obligation to retain certain information

Section 6: Sharing your information

Benefits Support Hub does not sell personal information.

Information will not be shared unless:

• You have given permission
• It is necessary to provide the service requested
• It is required by law
• It is needed to protect someone from serious harm

If third parties are ever used, such as website hosting, email services or form plugins, they may process data only as part of providing those services.

Section 7: Website contact forms

When you submit a contact form on this website, the details you provide are sent to Benefits Support Hub so your enquiry can be answered. Please avoid sending unnecessary sensitive information through the contact form. More detailed information can be discussed during your consultation if required.

Section 8: Cookies and website analytics

This website may use essential cookies needed for the website to function. If analytics tools are added, they may collect general information such as pages visited, browser type and approximate location. This information helps improve the website.

At the time of writing, this website is intended to use only essential cookies unless additional analytics or tracking tools are added in the future.

Section 9: How long information is kept

Personal information is only kept for as long as reasonably necessary for the purpose it was provided, including dealing with enquiries, providing support, keeping records and meeting legal or administrative requirements.

Section 10: How your information is protected

Reasonable steps are taken to keep personal information secure, including secure website hosting, password protection and limiting access to information where appropriate. However, no method of online communication can be guaranteed to be completely secure.

Section 11: Your rights

You may have the right to:

• Ask what personal information is held about you
• Ask for inaccurate information to be corrected
• Ask for information to be deleted where appropriate
• Object to or restrict certain uses of your information
• Withdraw consent where consent is being relied on
• Make a complaint to the Information Commissioner’s Office

To make a request, contact hello@benefitssupporthub.co.uk.

Section 12: Complaints

If you are unhappy with how your personal information is handled, please contact Benefits Support Hub first so the issue can be looked into.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Section 13: Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. Any updates will be published on this page.